Order tracking

Where's my carrier?

Enter your tracking number: we check with the carrier live and show you where the parcel is.

Your parcel, step by step

Here's what happens between your order and your door, step by step, with real timings.

1

Order confirmed
Instant
You get the confirmation email with a summary of your order.
2

Packing & shipping
1 to 2 business days
We pack the carrier, then it ships. Your tracking number arrives by email.
3

In transit
7 business days
Your parcel travels to you. Tracking updates as the courier scans it along the way.
4

Delivery
On the day
Handed to the postal service, then delivered to your address or a pickup point.

Tracking stopped moving?

It's common, and it's not a bad sign: several days can pass between two carrier scans with no update at all. The parcel is still on its way.

No number yet?

It's sent 1 to 2 business days after your order, as soon as the parcel leaves. Do check your spam folder.